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New Member
posted Jan 29, 2025 1:43:12 PM

Cursor Disappears on TT, Win 11

Cursor disappears in TT, it is fine in all other sites and apps.  Read suggestion to go to settings and change appearance of cursor, I did this and it didn't help.   Changed to solid black, still doesn't show. Impossible to use TT without cursor. Help appreciated

0 3 586
3 Replies
Expert Alumni
Jan 29, 2025 4:25:49 PM

Assuming you are using a mouse, you might try uninstalling the mouse and then reinstalling it:

 

  1. Click on the Windows Key and the S button.
  2. Type Device Manager in the search and open the page. 
  3. Scroll down the page and click on the Mice and other pointing devices.
  4. Right click on the mouse driver and uninstall it.
  5. Restart the computer. Windows will reinstall the mouse.

 

New Member
Jan 30, 2025 4:44:24 AM

I use touchpad on laptop, not a mouse

Expert Alumni
Feb 1, 2025 4:58:13 PM

Try logging out of TurboTax, restarting the laptop, then logging back in.

 

If that doesn't work, try going to your Device Manager / Settings. Locate "mouse pointer" or applicable term, then try changing the settings for the pointer.

 

If you are still having this problem, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.