Credit card usage

Here are the three things that other users have used to bypass this specific error:

 

Strangely, this often affects the selection but not the scrolling.

1. Click into the Month dropdown box.
2. Do not try to click on 09–12 with your mouse cursor.
3. Instead, use the physical scroll wheel on your mouse (or swipe with two fingers on a laptop trackpad) to scroll down to the correct month.
4. Once the correct month is highlighted, press the Enter key on your keyboard rather than clicking it.

The mouse click is often what triggers the the error in the field.

1. Click into the Credit Card Number field.
2. Use the Tab key on your keyboard to jump to the Expiration Month field.
3. Immediately type the two digits (e.g., 11) without using your mouse at all.
4. Tab again to move to the Year field.

If you are using the online version, this is often caused by a "script error" in your browser's cached data.

1. Open a New Incognito Window.
2. Log back into TurboTax and go straight to the payment screen.
3. Often, the "fresh" session in Incognito will allow the dropdown to function properly.