"Credentials are incorrect"

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Hello Heather:

Unfortunately this did not work, it seems that something has to be done at the place where I am trying to import the data.

Thank you for your help 🙂

Ray Gorman

It sounds like you're experiencing issues that require one-on-one assistance.  Please call and speak with someone on our phone support team.  The following Help Article will assist you in connecting with the right person to get the help you need:  What is the TurboTax phone number?

Hi DaralO:

The problem has been resolved.  This issue was with the other computer server.

Thank you

Ray Gorman