I RECEIVED A LETTER FROM THE IRS/STATE
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
I AM BEING AUDITED
If you purchased Audit Defense:
https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
there should be an address on the notice and maybe even a statement of what to do if you disagreehttps://www.irs.gov/individuals/understanding-your-cp14-notice
Thank you, Champ. I found the address on the upper left corner of CP14.
I went to https://www.irs.gov/penalties and read sections on code 6651 but I am not sure I understand, Could you please help by explaining what the CP14 says below? For 2019 tax year, the due date was 7/15/2020 instead of 4/15/2020. On 7/14/2020 I filed form 4868 “Application for Automatic Extension of Time to File U.S. Individual Income Tax Return” and attached a check dated 7/14/2020. I filed 2019 tax return on 10/14/2020, one day before the 10/15/2020 due date and found the amount on the 7/14/2020 check was more than what I owed. As such I cannot figure out what the basis was for the CP14 to assess penalty.
Thank you so much.