☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Jul 16, 2020 9:16:01 AM

Coupon Code Didn't Apply Correctly

I attempted to apply a coupon code that I received from an Intuit Employee while checking out yesterday. It said that it successfully applied, but then now that I look, I was charged the full amount for the TurboTax product. 

 

How can I have it applied retroactively now that I've already filed?

0 2 2060
1 Best answer
Employee Tax Expert
Jul 16, 2020 9:46:18 AM

Please use the following link to contact us.

 

Let the agent know what is happening and they will be able to assist you. 

 

Contact TurboTax 

2 Replies
Employee Tax Expert
Jul 16, 2020 9:46:18 AM

Please use the following link to contact us.

 

Let the agent know what is happening and they will be able to assist you. 

 

Contact TurboTax 

Returning Member
Jul 16, 2020 10:08:54 AM

Attempting to contact via the mobile app allowed me to connect with an agent!

 

Note for anyone else trying to connect with an agent, I was unable to connect with one when going through the online site after receiving a support ID via the chat assistant. Your best bet will likely be going through the TT app!