When attempting to purchase additional state:
Select "Finish My State Tax with TurboTax"
Box "Let's Complete Your Purchase Online"
Continue button unresponsive
Having trouble leads to option to purchase by phone -- but only open Monday to Friday -- but people who work and pay taxes do their taxes on weekends -- not very helpful "we can help you here" option.....
If you are using Windows 10 and some buttons don't work or fields won't accept entry, this TurboTax FAQ has step-by-step instructions to help.
https://ttlc.intuit.com/replies/6549824
This happens when there is a non-alpha-numeric character in your name or addresses.
Remove all non-alpha-numeric characters and the continue button will light up for you.
For example:
Jon Ezra Jr. should be changed to Jon Ezra Jr (removing the . after Jr)
Mical F. Lior should be changed to Mical F Lior (removing the . after the middle initial).
Also, remove the # in apartment numbers and 's in names.
121 Turbo Drive Apt. # 21 should be written as -121 Turbo Drive Apt 21
De'Angelo
Jesus should be written as DeAngelo Jesus for the continue button to work.
Please respond to let me know if this helps.
I had to try a different browser... Logged into new browser & went to turbotax. It picked up where I left off 🙂😊
Glad to hear that worked for you. Though browsers are causes of a lot of issues while using TurboTax online, the answer I gave above is usually the reason why the continue button doesn't light up.
The best browser with TurboTax is Chrome. You will also have to clear your Cache and Cookies periodically to keep the browser functioning properly.
That is usually an issue with the desktop version. It is mainly due to non-alpha numeric characters in the name or address.
That is usually an issue with the desktop version. It is mainly due to non-alpha numeric characters in the name or address. The button will light up if you remove the ' #, or periods. in the names or addresses.
This did not work for me. There are no special characters in my name or address. I am on windows 10 using the downloaded version. How do I get this done? This is so annoying. What am I paying for?
By special characters, even a period that is used for an abbreviation must be deleted. Instead of 100 Main St., you need to type in 100 Main St (no period).
Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.
Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache then try logging out and back in to TurboTax. You may also want to try a different browser.
Please see below for information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Please see below for information on how to delete your cache
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you would like to contact customer support for additional assistance please see below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
There is no FAQ at that address. It's moved, and there's no link.
Here is another article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.
Other suggestions:
Thanks much, worked for me.
TurboTax - please fix this. This was originally posted in March and is still not fixed. Thanks
You need to reset your computer layout setting to the recommended. The size of your text, apps, and other items is too large. When it is too large, it prohibits the items on the software from displaying. This is why you cannot see the Continue button. To fix this:
1. Right-click on your desktop and go to display settings.
2. Scroll down to Scale and Layout and make sure it is set to the Recommended (possibly 100%) on your computer
3. Have your display resolution at the recommended as well.
If you need further assistance, reach out to TurboTax on Chat or phone them at [phone number removed].
Make it a Great Day!
Wow. Just wow.
I was able to FINALLY transmit my returns.
To get past the Continue button to enter my CC number, I had to toggle the resolution from 800x600 through 1280x720. Keep the app open the whole time.
Each time you toggle, the display will be more complete. You won't be able to see what you enter until you toggle the resolution again. Sadly, it's a constant toggle to get complete screens and displays.
TurboTax there is NO EXCUSE for such shoddy software. Especially since it's been fine the past 20 years.
Let me guess - you let all of your developers go and thought you had the 'skill set' on hand to develop the latest version to be Win10 compatible. Well, you lost BIG TIME on that gamble. And I'm guessing a whole bunch of customers.
This worked for me. What a pain in the a$$! I had to toggle the resolution dozens of times hoping the info I entered was correct because as you said I couldn't see the info until I toggled the resolution back again.
This problem as persisted for a couple of years now and Turbo tax still hasn't fixed the bug. I have been reading multiple threads on the support sites and they always suggest the bulls$$t response of clear your browser cache or try a different browser, which is ridiculous! I am not using the online version.
THIS IS THE LAST YEAR I WILL BE USING TURBO TAX!
As per previous complaints in this message board, the Continue button doesn't work when I try to complete purchase of state (Colorado) efile. I'm using Windows 10, TurboTax desktop version (Deluxe). I've removed all non-alphanumerics. I've updated the TurboTax software. I've cleared all cookies (just in case, but I can't see how that affects the desktop version anyway). I've double-checked my payment information. Nothing works. This is becoming really aggravating. PLEASE FIX.
For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
Try changing the resolution on your computer until you see it. Right-click on your computer desktop and go to Display Settings.
1. Click on Display Settings
2. Go to Display Scale and Layout and try changing it to 100 and see if it works. If not, try 125.
If you try that, it will display.
I ran into this issue on Windows 11 and finally found if I shrunk the size of the TurboTax application window that it would let me click "Continue". It happened to me on a couple different screens and this solution worked each time, just un-maximize the TurboTax application, shrink it to take about half screen width and 2/3 height and then I could click the button.
Hope this helps and have a blessed day!
Brandon.
THANK YOU so much... Same thing on Windows 11 and using the 2022 TurboTax. This is the only thing that worked!! Come on, get this fixed, three years now!!!!!!!!!!!
The only way I could get this to work was change the resolution and then blindly enter data in one field at a time. Then hit ctrl_alt_delete. The data would appear and then blindly enter data in the next blank field. Rinse and repeat dozens of times until all the forms are completed. This has been the same problem for the last few years. Ridiculous TurboTax! This will be the last year for me using TurboTax. Good bye!