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Level 1
posted Mar 24, 2020 10:39:58 AM

Conflict Between 2 Installed 2019 Turbotax Programs

Bought a 2019 Version of Turbotax for iMac from Costco. In error, bought the version which did not include the state return. Since Intuit wanted to charge me $44 for the state return, I bought another cheaper online version which included the state return. I installed the second version and moved the first version to the trash. When using the second version, Intuit still wants to charge me the $44. Obviously some code which is causing this. Where is the code to erase to stop this?

0 5 645
5 Replies
Level 15
Mar 24, 2020 10:42:35 AM

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15
Mar 24, 2020 10:43:13 AM

UNINSTALL both versions ... don't just put them  in the trash.   Then reboot the computer and then install ONLY the version you want to use. 

Not applicable
Mar 24, 2020 10:45:00 AM

what do you mean you moved the first version to the trash?  you need to completely uninstall it.     just moving the program file and desktop icon to the trash bin doesn't uninstall it.   

Returning Member
Mar 29, 2021 4:54:13 PM

How do I uninstall turbo tax Icon from the desktop and the installed program?

Intuit Alumni
Mar 30, 2021 10:51:24 AM

Please visit the TurboTax Help article below for information on how to uninstall TurboTax. For Mac please click here.

 

Uninstall TurboTax for Windows