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Level 2
posted Feb 14, 2025 11:02:06 AM

Computershare uploads CAPTCHA click checkbox does not work

The captcha box has an error message when trying to upload documents from Computershare for 2024.  Message states "ERROR for site owner.  Invalid site key".  There is no box to check.

0 2 699
2 Replies
Expert Alumni
Feb 14, 2025 6:15:58 PM

Make sure your computer is up to date. This has worked for many users.

 

If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import brokerage information?

Level 2
Feb 15, 2025 11:11:34 AM

My computer is up to date so I asked to be put on the update email list when resolved.  Thank you.