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New Member
posted Jun 4, 2019 8:20:48 PM

CD will not load

0 15 3982
15 Replies
New Member
Jun 4, 2019 8:20:49 PM

You can still install TurboTax if your CD will not work.

Start by setting up your TurboTax account if you don't already have one with us.

Then, contact us and a Support Representative will push a download into your TurboTax account.

Once that's been done, simply sign in to My Downloads to download your TurboTax software.

Let me know if you have further questions.


New Member
Mar 6, 2020 2:57:39 PM

Purchased a home & business at sams but it will not download.

Expert Alumni
Mar 6, 2020 3:32:02 PM

This reply was provided by MatthewS1

 

"You can still install TurboTax if your CD will not work.  Start by setting up your TurboTax account if you don't already have one with us.  Then, contact us and a Support Representative will push a download into your TurboTax account.  Once that's been done, simply sign in to My Downloads to download your TurboTax software."

New Member
Apr 14, 2020 5:02:44 PM

I put my TurboTax Deluxe2019 CD into my computer and nothing happened. I had my code available but nothing has happened.

I am used to  something happening shortly after inserting the

CD and then prompts telling me what to do. Today nothing is happening. Could i just get the download because I have paid for this CD. I finally got my paperwork in order and I wanted to start doing my taxes.

Maxine <removed>

[email address removed]

 

New Member
Mar 12, 2021 3:41:46 PM

CD is not loading

Level 15
Mar 12, 2021 3:43:19 PM
Level 1
Dec 3, 2021 5:55:51 AM

I did try downloading and it still did not load

Level 15
Dec 3, 2021 6:09:22 AM
New Member
Mar 1, 2022 1:24:37 PM

My Turbo Tax Premier 2021 CD will not install on my desktop machine. I cannot find a way to download anything from Install TurboTax.com using the Turbo Tax CD/Download
Sign in function. my password is not recognized.

Intuit Alumni
Mar 1, 2022 1:52:10 PM

If you tried all the suggestions provided in the thread and your issue persists, please contact support via phone for assistance . In the interim, please review the FAQ's below:

 

How to download software purchased from Turbo Tax

 

Installing Download Software

 

@zjmy-we72-teln-bd8d

New Member
Apr 17, 2022 1:54:56 PM

turbo tax cd will not load 2021

Intuit Alumni
Apr 17, 2022 2:37:58 PM

If your CD will not load, you can download your software from InstallTurboTax.com. Please see the below help article for more information.

How to install TurboTax CD/Download software with license code

@cg711

 

New Member
Jan 9, 2023 9:22:32 PM

I tried using the cd and I also tried downloading.  Both with the same result, will not install.

Level 15
Jan 9, 2023 9:24:06 PM
New Member
Jan 9, 2023 9:28:40 PM

cannot run download for Turbo Tax Premier or run install from CD. I am running Windows 10, with 16 GB Ram, 64 Bit Oper.  Any ideas would be greatly appreciated.