When I insert the turbotax CD in my computer there is no response. I had the same problem last year.
Got help on a phone call from one of your agent's. The problem is my computer does not recongize the CD. Please give me a contacr phone number>
See this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/nothing-happens-insert-cd-windows-10/L9NRZovnF_US_en_US?uid=lq4fpyhc
If you still cannot get the CD to load then see this TurboTax support FAQ for getting the download - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-drive/L89qXCL4V_US_en_US?uid=lq4ft24e
The CD is a useless piece of plastic ... quit fighting your computer to use it and just use the download option instead.