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New Member
posted Feb 16, 2026 12:36:33 PM

Captcha keeps failing on Premier software

I'm using the desktop program and when I go to import 1099's it requires me to log in to my intuit account which involves a captcha. I am certain I am completing them correctly but it just keeps saying to try again. I am not using the website, but i have gone ahead and disable add block on my browser and cleared my cache anyways and still no luck. I do not use a vpn. I have restarted my computer. Nothing has worked. Is there anything I can do to fix this? or do I just have to hope for an update to the software? 

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1 Replies
Employee Tax Expert
Feb 17, 2026 1:53:45 PM

It might be due to recent browser security updates regarding Local Network Access.

 

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

  1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
  2. Find Local Network Access in the dropdown menu.
  3. Toggle the switch to ON.
  4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

  • Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
  • Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
  • Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

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