Unfortunately, as this is a public forum, we cannot see any attachments.
It sounds like you have capital losses that should have been carried forward from 2018 to your 2019 return. But you do not see the amounts anywhere on your 2019 return.
Try the following:
sadly the answer given was not correct, the amount for 2019 is not present, I have replied via email with a word document so you can see I what I am talking about
Unfortunately, as this is a public forum, we cannot see any attachments.
It sounds like you have capital losses that should have been carried forward from 2018 to your 2019 return. But you do not see the amounts anywhere on your 2019 return.
Try the following: