Would you please clarify your question? Did you purchase the TurboTax CD/Download version and are trying to install it?
We purchased Turbo Tax deluxe from Sam's Club but the disc won't load into the computer Help
Please review the following articles to learn how to activate your software.
How do I activate TurboTax Live purchased through ...
This article is for CD/Download.
Activating TurboTax CD/Download software
Hi,
Not able to load both software.
I tried all the listed solutions and still can't load.
Ray
@Rjung since you have tried the methods above and have not had any success, please reach out to our customer service representatives for support. Here's how you can reach someone: TurboTax contact
@theopyne Can you clarify what you are wanting to do so that we can better assist you.
Here are some download troubleshooting FAQ's for reference:
Turbo Tax Download Troubleshooting
Additionally the Turbo Tax Online minimum system requirements can be found here and the CD/Download system requirements here
when loading turbotax dist (hoome & business) it does not ask for the license code. but it load up and will not do any except reload each time i try to launch or go to work on my 2020 taxes
when i load the cd in my computer it run and load up with out asking for the license code. when i try open the program to use it, it will reinstall instead of opening so i can post my information.
Yes - I purchased it online, loaded it onto my old computer bought a new one and tried to load it - no luck
@pgirsh What are you trying to install? The CD or the download?
There is a problem if you first installed the CD. It doesn't connect you to an account you can find. You have to call in and ask for the download and a new License Code. Hopefully you get a customer service person who know about it.
If you bought the download, Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
How far do you get?
You are commenting on an old thread. Can you please provide specific details regarding the issue you are experiencing?
Also, please confirm are you trying to load 2020 TurboTax Deluxe on your pc or trying to complete your 2021 tax return in TurboTax Live Deluxe?
@jaspersen1942 2020 LIVE? You can't install the Live version. Sorry Live is only for Online versions and online is only for 2021 now. Where did you buy it?