Cannot launch turbotax 2024 for windows

I have windows 11 pro. The 2024 turbotax software for windows (deluxe, state & fed) is able to:

download
install
i accepted the licensing agreement,
but immediately shuts down once I select the button to start my taxes.

I have taken these steps, but nothing has worked:

I have uninstalled and reinstalled multiple times.
I restart my computer every time.
My os is up to date
I am running the program as an admin
S mode is not on.

Does Inuit/ Turbotax offer support for technical issues?

I had to file an extension, because this is such a headache.

5401

Expert Alumni

Apr 17, 2025 11:15:57 AM

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues

Returning Member

Apr 17, 2025 12:55:51 PM

HI Catina,

I already did all of the items listed on the linked site. I followed those steps before posting here, and yet it did not work.
Is there a chat function or phone number I can call for additional technical support?

Expert Alumni

Apr 17, 2025 12:56:42 PM

Here is a link:  Turbo Tax Customer Service

Returning Member

Apr 17, 2025 12:59:24 PM

Hi Catina,
An additional note, I also purchased the 2023 turbotax software on the same computer, and it ran perfectly well.
Any help you can provide is much appreciated

Rgds

Leticia

Why sign in to the Community?

Cannot launch turbotax 2024 for windows