Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted May 18, 2021 6:56:26 AM

Cannot download state product (installed on mac)

I have a turbotax downloaded app (premier, for Macbook) but can't download state product. After I click "download state", it pops up with an empty window, and then the whole turbotax app gets frozen.

0 5 1815
5 Replies
Employee Tax Expert
May 18, 2021 7:53:44 AM
New Member
Mar 14, 2022 8:44:56 AM

I am having same issue and this is not helping at all.....what do i need to do to be able to download the state product >>????

Intuit Alumni
Mar 14, 2022 2:24:30 PM

Please see this Turo Tax help article. Scroll down to view the link for Mac.

 

https://ttlc.intuit.com/community/installing/help/download-turbotax-state-mac/00/26002

Not applicable
Mar 29, 2022 9:52:31 AM

I'm having this same issue, but this help article did not solve it. That article describes how to download the state on a mac, but does not help resolve the issue if it doesn't work. When I attempt to download the following error message:

 

 

My internet otherwise is working fine and I have admin rights on my Mac and have given the software full privileges. Can you help further?

Intuit Alumni
Mar 29, 2022 10:15:19 AM

Please reach out to TurboTax Customer Support for assistance with this issue. 

What is the TurboTax phone number?

@Anonymous