Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 9, 2025 3:33:45 PM

Can't submit return with TurboTax online

Filing a return using free turbotax online. 

When I click on the "Confirm Payment" button during the final filing step, the screen turns grey but nothing happens.

I am a student. So filing is free and payment is $0.

 

Anyone else seeing this?

Tried clearing browser cache. Also tried Edge and Chrome. 

0 1 1031
1 Replies
Expert Alumni
Apr 9, 2025 3:52:06 PM

This could be happening if your resolution is set to high.  See the steps below and see if this corrects your issue.

 

1. Right-click on your desktop and go to display settings.

2.  Scroll down to Scale and Layout and make sure it is set to the Recommended (possibly 100%) on your computer

3.  Have your display resolution at the recommended as well.