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New Member
posted Mar 6, 2026 4:51:59 PM

can't start new session

using website can't start a new return. always returning to previous return

0 1 86
1 Replies
Level 15
Mar 6, 2026 4:58:17 PM

Do you want to do another return for someone else?  

Online is only good for 1 return per account.  Don’t use your account or you will overwrite your return and it will be gone.  And you have to pay for each account separately so it might get expensive.

 

You can start another return in TurboTax Online by:

  1. Logging out if you are in your account
  2. Choose what TurboTax Online product you want to use for the second return
  3. Create your account screen
  4. Set up a new login for the second return
  5. Start working on the new return

 

The Desktop program can do unlimited returns and efile 5 federal for free.  You can buy the Desktop Download program directly from Turbo Tax

TurboTax® 2021-2022 CD/Download Tax Software, Compare Desktop Tax Preparation

For 2025 You will need Windows 11 or Mac OS Sonoma 14 or later