☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 7, 2021 7:06:34 PM

Can't get our download started

Hi 
I tried to get Downloads by entering a license code but I got "Whoops! We hit a snag loading your data. Please try again." My partner purchased Download that should be able to be shared up to 5 devices. 
How can I find the download my partner purchased with my account?

0 1 344
1 Replies
Level 15
Apr 7, 2021 7:12:03 PM

Well you have to log into the same account that he downloaded from the first time and download it the same way.

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075