Can’t e-file successfully for an entire week

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing your e-file. Please try to e-file again and if that fails contact customer service.

I contacted customer service and spent hours trying different computers and iPads, clearing caches and cookies, chrome and Microsoft edge and still no joy. This is costing me $1000s in downtime as I like to think successfully filing my Taxes on time is a priority. What is Intuit doing about this grave issue? Should we all look for alternative vendor that understand this is important and deserves transparency, announcement and action plan? This is incredibly troubling. Say and do something please.

588

Intuit Alumni

Mar 26, 2022 11:33:52 AM

For information on this experience please visit the Help Article below.

E-file submission did not go through due to a server problem

Returning Member

Mar 27, 2022 7:53:41 PM

@ChondelLO @Thanks for your response. It however does not address the error I am experiencing. Can you confirm TurboTax capability to support high volume Cryptocurrency transactions. Is there a limit to the number of transaction TurboTax can support? Thanks

Intuit Alumni

Mar 28, 2022 11:23:47 AM

TurboTax can handle up to 4,000 Cryptocurrency transactions. For more information, please visit the Help Article below.

Cryptocurrency

Returning Member

Mar 28, 2022 12:38:21 PM

I’m happy to report that I was finally able to e-file my return today. Thanks for resolving the issue!

Intuit Alumni

Mar 28, 2022 1:22:32 PM

We are happy to hear that; you're welcome and thanks for the update.

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Can’t e-file successfully for an entire week

Your transmission didn't go through