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New Member
posted Apr 14, 2024 7:37:56 PM

Can't complete file wont let me continue

I already input my bank account info. I'm at the review page and about to file my Fed taxes but I when I click "Continue", nothing happens. Seems like the button is broken. Please help.

 

I'm on the page: 
FILE --> File a Return --> Federal

0 3 6063
3 Replies
Expert Alumni
Apr 14, 2024 7:50:56 PM

If you're in TurboTax Online, close the program, clear your Cache and Cookies, and return to the FILE section.

 

If this doesn't resolve your issue, you can Contact TurboTax Support for help.

 

New Member
Apr 14, 2024 7:56:04 PM

Thank you for the response. As it turned out... Direct deposit is broken. I double-checked my Routing and Account numbers. Both were correct. Turbotax was able to correctly identified bank name and type of account. 

 

To solve this issue, I requested a physical check instead of direct deposit. 

 

PS. I had been using the same banking account to receive tax refund for years without issue. But for some unknown reason, it doesn't work this year. :(

New Member
Apr 14, 2024 7:59:32 PM

It happened to me just now. I went back a few pages and reentered the information. When the button is "ready" to continue it turns from light blue to dark blue.