I have two turbo tax accounts.
One was used for returns around 2013.
One was used for all returns in the last 6 years. It used the same login as my Mint account. I can no longer access this account or those returns. Both accounts use the same email.
I tried following the instructions given here to see all my accounts: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=m2ush2vr
Following these steps does not show me a list of accounts. When I complete the recovery, I am routed to the returns for my older account. Mint no longer allows me to log in to check on the account there. I also cannot find any way to actually talk to a human being at Intuit about getting my account issue resolved. How do I get to the data in my Mint linked account?
A 2013 return is gone. TurboTax and the IRS save returns for seven years.
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Start a 2023 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.
https://www.irs.gov/individuals/get-transcript
https://www.irs.gov/pub/irs-pdf/f4506.pdf
SAVE YOUR TAX RETURNS !
EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.
https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return
NOTE: TurboTax and the IRS save returns for seven years. Returns older than seven years are purged.
I am not trying to find my old returns. I have all of those. I am trying to figure out how to get back into that old Mint-linked account to make next year's taxes easier since that account already has all my current information saved. When I do the account recovery steps, I do not get a list of accounts associated to the email address. Instead it forces me into the old Turbotax account.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
@iwanttotalktoaperson Did you ever find a solution to this? I am in precisely the same boat.