Yes! Just call [phone number removed] and ask for a representative. They will help to walk you through everything! Their customer service on here is fantastic!!! I've been on the phone with them twice today due to issues with my state forms not downloading and then the e-file not working.
There are a couple of things that you can try to get past the snag,
If this doesn't work try this:
If you have no luck, please contact us.
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We're open daily from 5 AM to 9 PM PT.