Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Jun 1, 2019 12:38:50 PM

Can I change my 5-digit efiling pin?

0 20 6440
20 Replies
Level 15
Jun 1, 2019 12:38:51 PM

No.  The IRS no longer allows that because it was a security risk.  You verify your identity when e-filing either by using the same e-file PIN you've always used, or by using the AGI from last year's tax return.

If you believe your e-file PIN is compromised, you can try filing a form 14039 identity theft affidavit.  If the IRS accepts the claim, they will issue a more secure 6-digit identity protection PIN for you to use in addition to your 5 digit e-file PIN or AGI.

Level 15
Jun 1, 2019 12:38:54 PM

if you are asking about selecting a new PIN to be used next year, you can invent a new PIN of your choosing. Write it down, because most filers can't find it in TurboTax 

Level 15
Jun 1, 2019 12:38:55 PM

the IRS web site to generate a new 5 digit e-file PIN was shut down a couple of years ago due to security concerns.

<a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/electronic-filing-pin-request">https://www.irs.gov/individuals/electronic-filing-pin-request</a>

Level 15
Jun 1, 2019 12:38:57 PM

So? that has nothing to do with your own selection of a PIN at filing time.

Level 15
Jun 1, 2019 12:38:59 PM

You can only select your own 5-digit e-file PIN the first time you e-file.  In every year after that you have to use the same original self-selected PIN, or your AGI.

Level 15
Jun 1, 2019 12:39:00 PM

I really don't know where you got that notion. I change my PIN each year, and I have used it to e-FIle instead of AGI several times.

Level 15
Jun 1, 2019 12:39:02 PM

The IRS says the self-select PIN is your e-signature.

New Member
Feb 29, 2020 11:24:46 AM

How can I change my 5 digit efiling pin?

New Member
Feb 15, 2021 12:04:30 PM

I e-filed filed my 2020 Federal taxe return. It was rejected. I douple checked my prior year AGI and entered it correctly. I think I saw a question " Did you file a return in 2019. I answered YES! I did file a return But did not file it electronically. HOWEVER I did e-file in 2018 and that pin was populated in Turbotax. So...I used the AGI from 2019 and the pin from 2018 and the correct birthdate and it was rejected. ALSO, this was filed on 02/10/2021. Could the problem be that the IRS was not processing returns til 02/12/2021.  Please Help!

Intuit Alumni
Feb 15, 2021 12:36:51 PM

What was the rejection code you received?  If it was rejected for the AGI not matching, please this TurboTax FAQ: TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records

If it's another rejection code, please see the section: Most "Popular" IRS rejections is this TurboTax FAQ for assistance. 

@kunumydog

Returning Member
Mar 24, 2022 9:20:13 AM

My problem is that i now have a 6 digit pin

Turbo tax wont accept 6 digits - so now what do i do?

 

Intuit Alumni
Mar 24, 2022 9:50:22 AM

@frankdesmond62  A 6-digit pin is an Identity Protection PIN (IP PIN) assigned by the IRS.  Follow the steps below to enter your IP PIN:

 

  1. Sign in and Continue your return
  2. Click on Federal from the left menu
  3. From the top menu, click on Other Tax Situations
  4. Scroll down to Other Return Info
  5. Find Identity Protection PIN and click the Start button

Additional Reference Is my Self-Select PIN the same as my IP PIN?

New Member
Apr 13, 2023 2:43:04 PM

You state that I can provide my prior year's PIN or AGI but TurboTax seems to always require the PIN to eFile.

 

When I initially efiled, I provided just the PIN. My return was rejected with error: "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.". I was then prompted to enter my prior year's AGI, which I did and resubmitted. It was rejected again. I KNOW my AGI is correct as I verified it at irs.gov. I am 99% certain my PIN is also correct as TurboTax prefilled it in for me based on my prior year's return.

 

How can I resolve this??? I've resubmitted the efile multiple times with this same error.

Level 15
Apr 13, 2023 2:53:54 PM

TurboTax does not support e-File based on self-select PIN, only AGI.

 

If you were to use other tax software you would be able to use the self-select PIN you selected last year.

If you elect to use other tax software next year you would be able to use the self-select PIN you selected this year using TurboTax.

 

@jgiovetti 

New Member
Apr 13, 2023 3:16:11 PM

I am using TurboTax and am REQUIRED to enter the Self Select PIN from 2021 as the last step when I efile. I swear the PIN is correct but the IRS is rejecting my efile. I don't want to print my return but it's looking like this is the only option now.

Level 15
Apr 13, 2023 3:18:14 PM


@jgiovetti wrote:

I am using TurboTax and am REQUIRED to enter the Self Select PIN from 2021 as the last step when I efile. I swear the PIN is correct but the IRS is rejecting my efile. I don't want to print my return but it's looking like this is the only option now.


Try using a 0 (zero) for the 2021 AGI and e-file the 2022 tax return again using any 5 digit self-selected PIN you want.

Level 15
Apr 13, 2023 8:28:22 PM

"to enter the Self Select PIN from 2021"

 

No, you are required to select a new PIN for  e-Signature purposes.

the fact that you enter the same PIN two years in a row and it does not work only proves my point above.

 

The prior year's PIN is not the same thing as the new self-Select PIN.

 

@jgiovetti 

New Member
Apr 13, 2023 8:36:09 PM

on my 4th attempt, I entered a NEW PIN (different from last year) and my accurate AGI from last year, still it was rejected with the same error. Very frustrating 

Level 15
Apr 13, 2023 8:49:25 PM

IRS is rejecting your return for AGI mismatch.

This is a common problem with TurboTax.

Others have shown that, in their cases, if you e-File with that AGI using other tax software, it will go through.

 

Due to IRS COVID chaos, it's claimed that many AGI amounts from last year were not stored.

This sounds believable.

 

You'll have to file a paper return

OR

Use other tax software..

 

@jgiovetti 

New Member
Apr 14, 2023 9:12:52 AM

Wow!! That WORKED! My return was accepted!!!! Thank you!!