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Returning Member
posted Feb 7, 2024 7:42:41 PM

Bug in TT Business 2023 printing

I am having a problem with TT Business 2023 printing form 8825. In the "Forms View" I have 7 copies of form 8825 page 2.  When I try to print to PDF, copies 1-4 are correct, copy 5 is incomplete, and copies 6 and 7 do not show up.  Is anyone else seeing this problem?

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11 Replies
Level 2
Feb 11, 2024 9:04:49 PM

All of my forms are blank as well. Unable to file, although I've paid, because I don't want to file blank returns. None of my information is showing, name, income, etc.

Expert Alumni
Feb 14, 2024 10:06:27 AM

Were you able to solve your issue? 

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

If this does not work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

 

 

Level 2
Feb 14, 2024 12:06:44 PM

Yes, it is finally resolved by changing browser from Chrome to FireFox. Why customer service never suggested that I have no clue. Thank you for your help!

Level 2
Feb 14, 2024 12:08:54 PM

Try changing your browser. That finally worked for me. I was using Chrome and changed to FireFox. Now my PDF is complete.

Returning Member
Feb 14, 2024 6:57:06 PM

I do not believe that will help me since I use the desktop version.

Returning Member
Feb 14, 2024 6:58:57 PM

And customer service was no help at all.  

Expert Alumni
Feb 15, 2024 6:15:04 AM

I am not sure what all you tried so far, but sometimes firewalls can interfere with printing from TurboTax.  Some people are able to print after they disable their firewall.

 

Here are some other things you can try.

 

Are you using PC or MAC?

Returning Member
Feb 15, 2024 6:26:32 AM

The software is version 023.000.0227on a PC and it says that it is up to date.  There is not an issue with printing or a fire wall.  The .pdf file that TT generates is missing these few form 8825 pages.  I don't see how it could be anything other than a bug in TT.

Returning Member
Feb 15, 2024 6:27:38 AM

version 023.000.0227

Returning Member
Feb 15, 2024 6:28:47 AM

trying again version 0227

Returning Member
Feb 16, 2024 6:51:52 AM

I just downloaded PC version 0231 and the problem appears to be fixed.