When I am on federal taxes, I select investment income: stocks, crypto,... Then it asks did you sell and of these investments? I press "Yes". Then the screen says, "OK, lets start with one investment type
"". I choose Stocks, Bonds Mutual funds. Press "Continue" Then I get a blank screen.Nothing I do can get past the blank screen, except to choose in the menu.
On the bottom left of the blank screen it shows Show Schedule D. Click on that and schedule D shows up. I cannot enter anything, quickzoom doesnt work, only thing I can do is hide schedule D and return to the blank screen.
Anyone know what is going on???
Which operating system are you using, Windows or Mac, with the TurboTax desktop software?
Darn...If you were using Windows I have a procedure that would probably correct the problem you are having with a blank screen.
Do not have a fix for a Mac
Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen.
To adjust the resolution on your screen, you could try the steps on this Apple Support page:
On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.
Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.
In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.
You can also check to see if you have the latest version running. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. Once you've done this, try again.
Its not an issue with the window size. I can see at the bottom lower left, showing "open schedule D", which works. The blank screen is the onestep screen.
Did the usual thursday critical updates. No change to blank screen. I can click on selling a home and it works, but not for stocks - blank screen. Giving up on turbotax,
Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.
Also, make sure you have ran all updates.
If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
If using TurboTax Desktop: Please see this FAQ.
If that doesn't work, please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
I have this exact same problem right now as well. Can't manually add a 1099-B, just hit a blank screen. It works if I start a brand new tax return file, just not with my existing file.
Unfortunately I can't start from scratch since I already filed my taxes, and I'm actually trying to get started on an amendment since I forgot a 1099, and now I can't add one. Called support and nobody has been able to help me.
Probably won't use TurboTax next year.
In the same boat as kevh (filed taxes, forgot a 1099, now trying to amend and getting the blank screen). Also probably not going to use TurboTax next year. Definitely not if this bug can't be fixed.
I'm seeing the same issue as everyone here (except I'm not attempting to amend my filing, I'm trying to file for the first time).
I have TurboTax 2023 Premier (for Mac) version, not the online version.
If I click "Stocks, Bonds, Mutual Funds" (the first of 3 boxes), I get a blank screen. The only thing I see is in the bottom left "show Schedule D". But no wizard. Impossible to know what number to plug in where in the form without the wizard.
Symptom has nothing to do with display resolution.
The other two boxes seem to work, but don't work for what I need (RSU/ESPPs).
I was able to use the exact same feature in TTax 2022 to enter my ESPPs/RSUs and it worked.
Something's gone bad in the 2023 version.
I've installed all the updates.
Is anyone working on the fix?
The only remedy I found is to use the "Other" box (i.e., the 3rd option) which does not appear to have anything to do with stocks.
After going through one or two screens, you should find a pull-down menu where you can select "RSU" and "ESPPs".
It appears to work (although I can't vouch for the calculations, and some of the questions are confusing).
I also spent a couple of hours w/ Turbo Tax tech support earlier this week. Using screen sharing, the rep was able to confirm the "blank screen" problem I was seeing.
The rep was skeptical that a fix would be available before April 15, but the hope is that it would be fixed by next year.
The rep mentioned another potential remedy (which I have not tried) which is to use the option to "import from my banking institution" (don't know exactly what it's called). In theory, this will load up all the correct forms (e.g., 1099-B).
There are a few fixes you might try, if you haven't already.
See if the guidance in the TurboTax Help article How do I fix missing screens, buttons, or images in TurboTax Desktop for Windows? will help with your issue.
@trbo98
Thank you. The remedy is for Windows. I have the Mac version of Turbo Tax, and I think the same is true for several others on this thread.
Hopefully the TurboTax Help article Troubleshooting TurboTax for Mac Desktop installation and updating issues will be more helpful. Note that there's a contact link in the article, just in case.
Article was not very helpful. I checked, as of today, the latest critical updates of turbotax mac does not fix the blank screen issue. Judging from the past response from Turbotax of critical issues that affect a small number of people, I would be surprised if this reached the threshold where they would bother to fix it for this year or the next. Just providing a realistic assessment for those sharing the same issue.
I saw the exact same problem in Mac.
How can I move on with this problem?
I have not encountered this issue with adding stock transactions when using Home & Business for Mac.
Have you tried the workaround reported by @mazh (reporting the stock sale in the Other category), or importing the data?
I am elevating the issue in our Community channel.
Since I haven't been able to replicate the issue with my version, I recommend that you contact TurboTax Support and ask to set up a screen share so the issue can be documented.
[Edited 04/01/24| 11:11am PST]
I tested the workaround and it seems to work. What you do is when you get to the screen where there are 3 choices, the first is the stock/mutual fund sale and if you chose that you get a blank screen - choose the third "Other" and then it asks for a name - enter your brokerage, then the next screen there is a drop down menu. Choose stock (non-employee), Mutual fund or ETF and proceed to enter the info. It seems to work. It is more challenging because "other" includes all sorts of other stuff like RSU, options, etc.... But at least it is a way to proceed and bypass the blank screen issue.
Also as reported in this thread earlier, someone did contact Turbotax and replicated the issue. Support was not able to solve it.
I have this same issue and its incredibly inconvenient as I had some late forms arrive and I need to calculate the tax and file the amendment.
- Trying to add a 1099-B on an amended return and the Wages & Income screen is stuck on blank.
- Macbook Pro, 13-inch, M2, 2022
- Ventura 13.4.1 (c)
This is seriously bugged. Adding a 1099-B to an amended return is probably a pretty common issue, I'm surprised this hasn't been entered as a bug and fixed by the engineering team.
I don't think this work-around is correct. If you put in your shares as the "Other" category there is no option to Select whether Box A, Box B, or Box C should be checked. This means the stock transaction may be incorrectly classified on which form it goes into for Schedule 8949.
Everything I put in using "Other..." ends up on as Box C, "Short-term transactions not reported to you on Form 1099-B" even though these transactions were reported to me on a 1099-B.
This bug seems problematic because the "workaround" puts the transactions on the wrong Box in 8949.
I called the customer support, was able to show the issue with 100% repeatability. Also installed the software on a different mac laptop and it's the same issue.
I asked if they could give me a license for the PC version so at least I could finish my taxes on a Windows PC before the deadline, but the person said my request for a "free" download was rejected.
I pointed out that it wasn't really a "free download" as I'd already paid for the current Turbotax Premier Mac software. Which is not working and unable to file the taxes. Sigh, this might be my last year using this software. What other alternatives are there?