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New Member
posted Mar 27, 2025 5:58:28 PM

billing issue

I have federal and IL state tax returns completed. Unable to file because of error message. See below

Hmm, looks like we hit a slight snag in this section
Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

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1 Replies
Expert Alumni
Mar 27, 2025 6:20:07 PM

This sounds like a connectivity issue.  Here's How to Turn Off Anti-Virus Programs.

 

Also, if you're using TurboTax Online, clear your Cache and Cookies and retry.

 

@hvsrinidhi