This is mainly a user community forum. Do not post any personal info in this public forum. Are you wondering how to speak to TurboTax Support about a billing issue? Support hours are 5AM-9PM Pacific every day this time of year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US
If you want to explain your issue in this thread, someone may comment in general about a problem, but nothing specific about your order can be handled here in this public user community.