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New Member
posted Oct 16, 2023 12:35:45 PM

Audit Defense window blocking my efiling process

I am trying to e-file a return and I do not want to buy Audit Defense but Turbotax won't let me opt out through the continue button.  It only gives a choice of methods of payment and won't let get past the window.  How to get around without being forces to pay $45 I don't want to spend?

 

0 2 532
2 Replies
Level 15
Oct 16, 2023 12:37:13 PM

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

 

New Member
Apr 9, 2024 6:38:41 PM

I had this same problem and contacted customer service.  This is what we did:  

1. In TurboTax, on the top bar, choose Help.

2. Scroll down to and choose Pay by Phone.

3. Scroll down to and choose State E-File.

4. Follow instructions on the window.  You have to involve customer service which will have a number to call in the window.  They will override the problem.