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New Member
posted Apr 15, 2020 8:26:27 AM

App / Website / Phone Number Not working

I am trying to access my account and all 3 methods are not working . Phone number says its not in service or just keeps ringing . App has been down since i accessed it at 4am . Website won't load up .

2 8 936
8 Replies
Returning Member
Apr 15, 2020 8:30:24 AM

Same thing here!! It's crazy. All of a sudden their whole system is down. Why???

New Member
Apr 15, 2020 8:42:36 AM

pretty sure that its because of the stimulus checks but they need to figure it out asap 

New Member
Apr 15, 2020 8:56:34 AM

Has any1 talked to customer service my app been down for 3 days now 

New Member
Apr 15, 2020 9:12:50 AM

nope their phone says its not working or can't be completed as dialed 

Level 1
Apr 15, 2020 9:16:06 AM

Going through same thing and it’s anoh  in g me but someone said text 96411

bal last 4 of card number. It worked but still want to see the app website

New Member
Apr 15, 2020 9:42:57 AM

about to try it now and see if it works

Level 15
Apr 15, 2020 2:24:44 PM

Yes! Hang in there folks. It should be up soon. 
TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.

New Member
Apr 15, 2020 7:49:29 PM

App and website still not working. Pissed off to know end. I dont care to see if the stimulus check is on my card but i need to know how much is theyre so I can pay bills! This is bull crap. About to set up a new card somewhere else