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Level 2
posted Jan 27, 2021 3:46:10 PM

Another year, another nightmare with the app itself

Like last year I am having nothing but problems with this app. Last year the state would not download for over a month until it was finally fixed. 2020 version wont even launch.

 

I downloaded the 2020 Deluxe version with one free state from Amazon. Installed fine, but nothing happens when I try to launch. Yes I am on an administrator account. Yes I tried to uninstall/reinstall/redownload and install multiple times. Read the amazon reviews, I am not the only one with this issue.

 

I'm running Windows 10 Home edition version 2004.

0 2 381
2 Replies
Level 15
Jan 27, 2021 5:15:34 PM

try this:

before launching the installer, click on its properties.

Set Compatibility : Use Windows 8.

Level 2
Jan 27, 2021 7:28:19 PM

Tried that already, along with Windows 7 and XP Service pack 3. Tried running in 800x600 resolution as well.

 

Also tried running it with Windows firewall/anti-virus disabled and even tried running it with Windows in safe mode.