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Level 2
posted Feb 2, 2024 3:37:49 PM

After update turbotax doesn't remember return

This has been irritating me for years. After Turbotax updates, it doesn't remember the last return worked on. Instead, it opens a new blank return. That is absurd.

0 3 379
3 Replies
Expert Alumni
Feb 5, 2024 10:22:43 AM

TurboTax Desktop asks me to update when I first open it.  At that point, I don't have any return open.  When it is finished updating, I get a pop-up saying '..continue to use TurboTax..' .

 

When I click on that,  I am viewing the tax returns available, and the last one I worked on has 'Continue' to click on, so have not  experienced the issue you have.

 

 

Level 2
Feb 5, 2024 10:53:10 AM

Are you on Mac or PC?

Expert Alumni
Feb 8, 2024 1:37:28 PM

Were you able to solve your issue?   

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service