additional ID verification issue

i mis-typed my license dob and got the yellow warning that dates appear to be reversed.

went back and corrected the mistake and now I can't proceed without getting the same warning.

I even went back and closed the program and restarted with same issue.

This is for Massachussettes.

718

Intuit Alumni

Mar 16, 2021 10:14:43 AM

Have you tried logging out, clearing the cache and then logging back in to TurboTax to see if you can proceed?

Level 1

Mar 27, 2021 8:47:01 AM

There is no way to "clear the cache" in the downloaded desktop version. This is a common issue, and has been discussed here in multiple threads with no resolution *since February*

Intuit Alumni

Apr 1, 2021 9:45:51 AM

Please reach out to TurboTax Customer Support for one-on-one support with this issue. Please follow the instructions in this TurboTax FAQ to contact them: What is the TurboTax phone number?

@pinkfamily

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additional ID verification issue