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Level 3
posted Mar 13, 2025 4:35:36 PM

Add Supporting Details Ctrl+I Not Working

Hi

 

TurboTax Deluxe Desktop on Win 10

Clicking Ctrl+I on a numeric/amount field does not open Supporting Details

I have to go thru the menu and select: Edit > Add Supporting Details, for the Supporting Details dialog to open

 

If I remember correctly, the 2023 version had this issue too

 

Did this break? Is it a bug?

 

TIA

 

Nick

1 3 1750
3 Replies
Expert Alumni
Mar 15, 2025 5:53:25 PM

I am also seeing that the right-clicking on a numeric field in TurboTax Desktop still brings up the list of options, but won't select Add Supporting Details or Ctrl+I, except in a worksheet that also provides a written explanation line.

 

I am reporting this issue for further investigation.

 

 

Level 1
Mar 16, 2025 6:55:59 AM

In Windows Desktop Deluxe Step-by-Step mode, some fields support Ctrl+I and some do not. Also, I have not found any fields that support double-clicking to bring up details as in prior years of TT. This is a step backwards.

 

However, in Forms mode all fields seem to support both Ctrl+I and double-clicking.

 

Please be consistent Intuit.

 

Level 15
Mar 16, 2025 7:21:23 AM

@jj55 @FederalInquirer @MonikaK1 

 

This usually happens in any interview area that has most recently been rewritten by the software engineers.

It seems, either the software managers "appear" to be:

A) ignoring the issue?

B) ignorant that the supporting details options even exist?

or

C) perhaps the new underlying program software just cannot implement/enable the Supporting Details worksheets when the user is in the "interview".

 

Certainly, I can still use any of the SD shortcuts on any editable fields, in Forms Mode, since the underlying worksheets have not changed in any significant manner.