https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
You can arrange for the Live help you are paying the extra fee for with your questions from 8a.m. to 5 p.m. Pacific time Monday - Friday.
I paid extra for my 2018 taxes and should get help.
i paid extra for my 2018 taxes. I wish to find out where my refunds are.
You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time Monday - Friday.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
TurboTax does not know where your refund is--after you file--even if you paid for Live help--TurboTax is done.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 20a of your Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
On the IRS site you are also offered the use of an app called IRS2Go
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved