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posted Jan 26, 2025 11:27:43 AM

Activation issues

Hi,

Please I need help with Turbotax premier 2024 installation and activation, I purchased it last week and I tried all of the solutions listed here but nothing worked.

I downloaded and installed Turbotax premier 2024 on my PC windows 10 but when I run the program even as an administrator I get a black page with no where to sign in or enter the activation code please check the attached pictures and any help will be greatly appreciated. Thank you for your time.

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1 Replies
Level 15
Jan 26, 2025 11:39:52 AM

1) make absolutely sure you have all of the most recent Microsoft updates installed....and reboot even if you don't find any.  Partially-installed or waiting Microsoft OS updates are known to block TTX installations.

2) then try again.

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Still no go?

 

Other than calling Customer Support.....I'd be sure that you have the most recent versions of Microsoft Visual C++ installed.

 

See the following conversation:

Turbotax 2024 Desktop installation