Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 2, 2024 12:13:19 PM

Activation Error 607 for 2023 Deluxe Product

I purchased Turbotax Deluxe 2023 at a warehouse club and installed the CD version on my Windows desktop computer running Windows 10. I successfully installed the software, checked for updates, and so on. When I went to "activate" the software, I was asked to enter the 16 character license code. I entered the code both with and without the dashes. No matter how I enter the code I receive the message "The license code you entered is not valid Error code 607". Note that I have used Turbotax many times in past years and never had this problem.

 

Can anyone help?

0 2 3101
2 Replies
Level 15
Mar 2, 2024 12:19:37 PM

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member
Mar 2, 2024 12:31:58 PM

Thank you!