I had this problem as well. I called customer service at [phone number removed] for help. They fixed me up.
Try calling customer support at [phone number removed].
I guess TurboTax will not let one post a phone number. Therefore, just Google Turbo Tax customer support. Make sure the number is actually for TurboTax (Intuit) and not a third party that might charge you for support. In the future, I recommend that you buy directly from Intuit. You might pay a little more, but have fewer headaches. Good luck.
If you want to contact customer support, start with the following link, it will help ensure your call is properly routed: Contact us