Did you buy the TurboTax Online or the TurboTax Desktop/Download software? What error message are you getting?
Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.
In the online edition of TurboTax, how do I use a prepayment code?
Understanding your TurboTax product license code
Someone yesterday had that issue, and found that their AVAST internet safety settings were set really high, and that blocked the entry of the code.
Night be anyone's Virus setting, if set too robustly/restrictively.
OK...found the details:
Whatever works.....perhaps we should suggest both.
But a Windows Rt-Click on the TTX icon...and "Run as Administrator", without messing with a possible high firewall setting should be your first try.
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Otherwise try:
1) Temp shutdown of Firewall ? (McAfee mainly?)
then
2) Run As Administrator?
We purchased at Costco too and couldn’t download because we have a MAC … tried using the activation code online but not working either. Can we return or is there a way to make it work online? Thanks!
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service