New Member

posted Oct 27, 2020 5:22:03 PM

Account access problem !

When I go to sign into turbo i put in my username and password then it asked me to verify only by using my OLD phone number that I no longer have access to how can I verify using my email ?

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10 Replies

Level 15

Oct 28, 2020 8:08:41 AM

Log into https://accounts.intuit.com/app/account-manager/overview and under "Sign-In" you should be able to change your phone number and look into the verification settings.

Returning Member

Feb 7, 2021 2:29:29 AM

This did not work. It will let you change your password but will not prompt you to get into your account if you got a new phone number. Very frustrating. Hopefully my request is answered soon.

New Member

Feb 12, 2021 12:33:55 PM

I have tried for an hour to get in. My phone won't take a clear picture of my Driver's License and I cannot change my old phone number.

Intuit Alumni

Feb 12, 2021 1:16:47 PM

Please see the below TurboTax FAQ for instructions on how to update your TurboTax account information:

How do I update my TurboTax account information?

@charlotte11bri

New Member

Feb 14, 2021 9:43:04 PM

I can’t get into my accouny

Intuit Alumni

Feb 15, 2021 9:19:18 AM

Please see the link here for Account Recovery.

Returning Member

Feb 22, 2021 8:45:45 AM

when program came up listed my wife but not me. I also have an account I paided $40 for that will not pick up free coverage for State filing

Returning Member

Feb 22, 2021 8:47:29 AM

can I talk to someone in support

Returning Member

Feb 22, 2021 8:48:36 AM

Do you have support customer service reachable by phone.

Intuit Alumni

Feb 22, 2021 10:31:07 AM

Please follow the instructions in the below TurboTax FAQ to contact Customer Support:

What is the TurboTax phone number?

Account