☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Jun 27, 2025 2:29:51 PM

2024 Turbo Tax not loading

my 2024 Turbo tax is not loading when I click icon?

0 2 683
2 Replies
Level 15
Jun 27, 2025 3:09:43 PM

@ Vannlynn

 wrote:

my 2024 Turbo tax is not loading when I click icon?

So 2024 TurboTax is installed on you computer, but you can't launch it from the desktop icon?

Does "not loading" mean when you click the icon, nothing at all happens?  i.e., the shortcut icon doesn't work?

 

Are you using Windows PC or Mac version?

 

If Windows, what happens if you click the Windows Start menu icon in the lower left corner, then in the list of programs scroll down to TurboTax 2024 and click there.   Does it launch that way?

Level 15
Jun 28, 2025 5:56:11 AM

@Vannlynn 

Also ....IF you are on a Windows computer?....there was a new Windows 11 OS download/update in the last two or three days.

If it's been partially updated in the background, then you may need to reboot your computer.  A partially-installed Windows update will block TTX startup.