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Level 2
posted Feb 2, 2025 8:00:22 AM

2024 TTX desktop

I cannot access. Comes up with a error screen with no additional information. Windows 10, software loaded a more current version of C++, I used the software and created a return and entered data and now can't get past the error screen. Have reloaded software and get the same result.

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1 Replies
Expert Alumni
Feb 7, 2025 10:24:07 AM

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

  1. Type "environment" in the windows search bar. 
  2. This will bring up "Edit the System Environment Variables" as a match. 
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
  6. Click on each, then click on the "Edit..." pushbutton. 
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
  8. This folder must, of course, exist for this step to work properly. 
  9. OK out of all the dialog boxes and retry the install.     
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.