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Level 3
posted Jan 4, 2023 11:18:23 AM

2022 TT Premier crashed

FYI...  Just spent 2 hours doing pre-work on 2022 TT Premier.  After hitting review, the software shutdown without saving any of my information.  Anyone else?  Now I am worried about doing my actual return without constantly saving.  Should I delete the software and re-download?

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1 Best answer
Level 15
Jan 4, 2023 11:48:39 AM

The CD/Download (installed) versions of the software are set to autosave about every 10 minutes (more or less).

 

The autosaved files typically have a tilde preceding the filename so look for that (e.g., ~2022 YourName Form 1040 Individual Tax Return.tax2022).

3 Replies
Level 15
Jan 4, 2023 11:48:39 AM

The CD/Download (installed) versions of the software are set to autosave about every 10 minutes (more or less).

 

The autosaved files typically have a tilde preceding the filename so look for that (e.g., ~2022 YourName Form 1040 Individual Tax Return.tax2022).

Level 15
Jan 4, 2023 11:56:15 AM

Nahh, I'd wait until after this week's software update...usually available Thursday or Friday.

 

Then try a few minor entries on a new file, save once, and run the review then to see what happens...if it happens again, then try an uninstall/reinstall.  (If you originally installed as a download installation file (not from an actual CD), get a new one because they update the installation files regularly to eliminate any "issues" (bugs?) they discovered as time progressed.

 

Yes, save occasionally on your own.  Sometimes the software creates a Temp file you can use after an unusual shutdown....files starts with a tilde "~"....but that may depend on you having saved the current file at least once early-on....but this early in the software, I'm sure they are still discovering bugs (especially for those using the new Windows 11)

 

Level 3
Jan 4, 2023 11:58:16 AM

Thanks about the auto save which I am aware of.  BUT it didn't auto save this time.