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New Member
posted Nov 8, 2023 2:36:01 PM

2021 Software Download - License Code Error

I purchased the 2021 software for $80 and received a license code. When I try to download the software using the code, I receive a message that says "There was an error with validating your license code, please try again." It still does not work after several successive tries. I am unable to get through the customer service phone to a live person. Please help.

0 4 537
4 Replies
Level 15
Nov 8, 2023 4:14:13 PM

You will need to contact Support for this issue (again). There is really no one on this board who can troubleshoot a license code error.

 

How do I contact TurboTax? (intuit.com)

New Member
Nov 14, 2023 11:08:45 AM

It is asking me to pay $29.99 to talk to someone. I cannot download the software because of error and I can't afford $30 to talk to someone. The phone line says to write to this board if I cannot afford to pay to speak to someone. I'm in a continuous loop, if no one can help me. Is there an alternative way to speak to someone in customer service? Can you email me a different phone number? Help.

Level 9
Nov 14, 2023 12:34:49 PM

Where did you buy the software?  What is the exact error message?

Level 15
Nov 14, 2023 12:39:56 PM

It really makes no difference as no one on this board can resolve an error code that is the result of a license code issue.

 

@TanyaWP97 needs to contact Support and there should be no charge for this particular issue.