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Level 2
posted Feb 7, 2021 2:10:46 AM

202 TurboTax Business software does not update

TurboTax just emailed me that a 2020 form (specifically Form 8960) is now ready for me to Complete an Estate tax return on TurboTax Business which I previously purchased and downloaded (Windows version)

 

I have tried the on-line "Check Updates" and it states my software is up-to-date.

I have tried reinstalling the 2020 TurboTax Business software to no avail. 

I could not find manual update instructions for 2020 TurboTax Business (unlike 2019 and prior years).

 

Looking for some help on how to fix this situation and get the current form downloaded.

 

 

0 18 2511
18 Replies
Intuit Alumni
Feb 7, 2021 11:25:43 AM

The following Help Article provides instructions to manually update your TurboTax for Windows software:  Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Level 2
Feb 9, 2021 9:52:57 AM

OP was asking for the manual update patch for TT Business version.  The supplied link is for the Personal Versions.

Level 2
Feb 9, 2021 10:08:50 AM

That is correct.  I could not find a TTBusiness patch for 2020

Intuit Alumni
Feb 9, 2021 10:10:23 AM

The following Help Article provides instructions to manually update your TurboTax Business software:

 

Manually Update TurboTax Business Software

Level 2
Feb 9, 2021 10:22:01 AM

This link is for the 2019 version.

 

http://patchdelivery.turbotax.intuit.com/w_bizrelsuperpatch_ttax_2019.370.0100.exe

 

 

Level 2
Feb 9, 2021 10:24:56 AM

To be more clear,  The article referenced by Tiffany contained a link to the patch for the 2019 version.  OP any myself are looking for the patch for the 2020 version.

Level 2
Feb 9, 2021 10:25:44 AM

Correct - the 2019 patch does not work for 2020.  I cannot find the patch for 2020. 

Level 15
Feb 9, 2021 10:27:05 AM

Sorry doesn't look like they have put out the 2020 update patch for Business yet.  That's the only link.  It will be updated when they add it.  You have to wait or keep trying through the program.  

Level 2
Feb 9, 2021 10:37:13 AM

Really, the lack of the superpatch is not the problem.  TT Business 2020 is indicating that forms are missing, but both the forms are indicated as available on the website and also in the requested update email indicating forms are available.

 

This is very similar to the 2019 update loop problem indicated by https://ttlc.intuit.com/community/taxes/discussion/missing-forms-loop/00/1211921

 

It was my hope that the superpatch would overcome this conflict within the program.  I doubt waiting is going to fix it.  FYI, I have done an uninstall and reinstall to no avail.

Level 2
Feb 9, 2021 11:49:20 AM

Additional troubleshooting information:

 

Did a fresh install of TT Business 2020 on different computer.  Install went as expected and activated and updated as expected.  Opening the original tax file resulted in the same condition.  Forms 8949 and 8960 need to be updated, but update requests do not add these forms despite several previous notifications that forms are available.

 

Thinking that something may be amiss in tax file, Started a new tax file, adding a single capital gains transaction.  This also exhibited the same problem, form 8948 and 8960 not available.

Intuit Alumni
Feb 9, 2021 2:03:49 PM

We take your concern very seriously and wish to help address this. This issue has been escalated to our Research and Development and they are working on a solution. 

 

Please click the link to contact TurboTax customer support.

 

 

Level 2
Feb 11, 2021 6:52:14 AM

Turbotax sent me message yesterday that these forms are ready but Turbotax won't update.

 

  • Form 1065 Schedule K-1, Partner's Share of Income, Deductions, Credits, etc.
  • Form 1065 p1-3
  • Form 1065 p4-5
  • Form 1065 Schedule K-1, Partner's Share of Income, Deductions, Credits, etc.
  • Form 1065 Schedule K-1, Partner's Share of Income, Deductions, Credits, etc.

Level 2
Feb 12, 2021 5:12:21 PM

Looks to be resolved in the 2/11/21 update.  Thanks to whoever added this to the update package.

Level 2
Feb 12, 2021 5:27:36 PM

I had the same problem and TTax Support couldn't put their finger on it. So, I went to the IRS website and verified that certain finalized forms had simply not been released yet. My program knew that  some of the forms were not finalized, but the TTax update routine apparently had a bug in it, and kept saying everything was current and there was nothing to download. The IRS finally released the updated forms, TTax business now updates properly, and I just completed and successfully  e-filed a 1041 return.

Returning Member
Feb 14, 2021 11:35:05 AM

Yeah - that update would still not solve the problem of the 1603 error code. I am getting exceptionally frustrated with not being able to complete my business taxes. There are many other taxes to complete that need the business taxes to be done first. 

 

I keep reading that there will be a fix . . . there will be a fix . . . be patient . . . there will be a fix! WHEN???

I've tried all the suggested solutions - none of them work. My other tax (TT) programs work just fine and they are loaded on the same computer as this file.

 

Would you stop mouthing platitudes and give us a working solution (not refer us to a fix for last year's tax file)? 

Intuit Alumni
Feb 14, 2021 4:42:39 PM

If you are getting error 1603, please follow the assistance here in this FAQ. 

 

If you are still receiving the same issue, please click here to contact customer support. 

Level 2
Jan 3, 2022 3:10:32 PM

I now have TT Business for 2021. I transferred last years return. No changes have been made whatsoever. Partnerships are still the same, but everything in regards to the partnerships and the members info are blank. Even on the K-1. The whole point of transferring last years return is to not have to fill all of this out again. Support told me to update my computer but I don't think that is the issue.  

Intuit Alumni
Jan 4, 2022 10:16:43 AM

Please check to see if there are any updates pending for your software. If updating the software does not resolve the issue, please provide a screenshot of what you are seeing (without any personal information) so that we can better assist you. 

@Suzi14