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Returning Member
posted Feb 19, 2026 8:18:01 AM

1099-r

I had previously posted this question and had gotten several answers, rebooting, using edge, etc. I’ve done all of that. I do not have chrome on my laptop. I have a chrome device, but it doesn’t have windows on it so I can’t use that for my taxes, I have an HP laptop that I’ve always used. It still does the continuous loop. I can download my Ameriprise information but the continue button just re-loops again. Three days of trying it and I’m about ready to give up. I don’t know what else to click on this computer. I’ve given everybody in the whole world access to my laptop apparently and I still can’t get it to work. Any other insights

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2 Replies
Employee Tax Expert
Feb 19, 2026 8:24:15 AM

Where are you having issues, when importing? I'm wondering if it's the Local Access Network.

 

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

 

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

  1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
  2. Find Local Network Access in the dropdown menu.
  3. Toggle the switch to ON.
  4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

  • Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
  • Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
  • Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

If that is not the issue, I know you say you have rebooted. You can use your chrome book without windows if you are using the online version. You don't need windows, just a browser. 

 

  • Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
  • Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
  • Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
  • Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
  • Restart the Browser: Close all open windows of your browser entirely and then reopen it.

 

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

Level 15
Feb 19, 2026 8:28:16 AM

if you had the 1099-R in your 2024 return, the basic data should have transferred to 2025. Generally, only 3 or 4 things are imported  1) gross  2) taxable 3) code and 4) withholding, so you may want to consider entering manually. Or you can wait until the issue is fixed.