After filling out the Alternative Fuel Vehicle Refueling Property section we get an error on line 1 of form 8911. On Form 8911 we have a description of the installed charger with the cost of 825. Business use and Section 179 are blank on the worksheet but Line 1 shows 825. in red.
After testing this situation in TurboTax, the error message generated for the red input states the following:
The IRS made updates to Form 8911 Alternative Fuel Vehicle Refueling Property Credit. TurboTax is planning to make updates around this by 02/21/2024. Please check back then to be sure you are eligible to receive this credit.
The 'red' entry is to insure that you do not file the tax return before the updates are made in the program.
[edited 2/17/2024 | 5:55 am PST]
BUT, don't bother returning to the form, to check for an update until 22 February.
Even though they say 21 28 (i.e. probably 29) Feb, the updates only RARELY happen during US daytime on a Wednesday...commonly no one gets into an updated form until a Thursday, and sometime a Friday.
(It's been the same dating problem the whole tax season...use a Thursday date..never a Wednesday)
Thanks so much. Wouldn't it behoove TT to tell users that info? So much wasted time!
This has now been pushed back to February 28. Not sure I believe it at this point. I switched from H&R Block to Turbo Tax since form 8911 was and still is listed as available. And then after I complete all the forms and I pay for the service, upon review I am informed it’s actually not ready to efile. Why this new information after I pay?
I've been waiting to file my taxes for a month and just saw the update pushed back to 2/28. Very disappointed and frustrated.
Now the system says 2/28/2024 before the form will be ready. Absolutely ridiculous
Now the app says 2/28/2024 before the form will be ready. Ridiculous.
This is unbelievably frustrating... 😡 this is the second time the date has been changed on this form. There is nothing "turbo" about this... I could've filed my taxes with a real tax person weeks ago. You're about to lose a longtime customer.
It looks like the IRS made changes to the form and you are no longer eligible for the credit if your vehicle charger is within certain census areas (specifically urban centers). Very unfortunate. No more tax breaks for existing EV owners…
Ridiculous. Is this delay because TurboTax doesn't trust us to look up our own address on the website to determine eligibility? Just let me file the form! You took my money already.
Looks like Turbo Tax is creating a new worksheet for this form? Line 1 now requires the information below:
”Attach a separate statement listing, for each property, a description and eligible census tract location for the property, including the 11-digit census tract Geographic Identifier (GEOID) for the population census tract. The 11-digit census tract GEOID is a GEOID defined by the U.S. Census Bureau and comprised of a 2-digit state GEOID, 3-digit county GEOID, and 6-digit census tract GEOID. The 11-digit census tract GEOID provides a unique identifier for each population census tract in the United States, including tracts in U.S. territories.”
It may be better to file without this credit and send in an amended return by mail to get it later.
Where's the Turbo? I have used TT to file every year for over 20 years. I was ready to file over 3 weeks ago. The date for the revised form has been pushed back at least 3 times now. It is very frustrating and disappointing that Intuit can not get there act together. This will be the last year using TT for me.
For all the money TT collects they should be working nights and weekends as emergency fix to satisfy customers!!!! New product for me next year.
I, too, have had the e-file delay because turbo tax has not received an updated Form 8911 three times now. It also says that my qualifying may also be tentative based on what the updated form says. First the message was expected updates would be 02/14/2024. Then it was revised to say 02/21. Now it is saying 02/28.
I am also told that I could (paper) mail my return.
Should I paper file my return or keep on waiting for TurboTax to get this "update"?
This is ridiculous!
TT customer service asked me to either remove form 8911 from my return, which is against the point of using TT service, or wait for the given date, which was delayed multiple times.
TT got their payment and then told me about the issue, that was wild!
Filing by mail will take forever to get your refund (if they owe you money)
I am experiencing the same thing. Checked today. TurboTax changed the date of expected update to 2/28 (next Wednesday). This is ridiculous. People in the the whole nation who installed EV charger in 2023 and wanted to claim for credit ALL GOT STUCK.
Same for me,
I have also been waiting for weeks for that form to be available in TT and the date keeps being pushed out.
Turbotax, please get your act together and update this form now. I doubt you are waiting for this form from the IRS. It has been available from the IRS Website a long time ago!
This is ridiculous that it was only brought after I paid for the filings that I was then not allowed to file. I also checked my census tract manually and know I qualify. Delaying this another week (again) when it’s been available since January is just not acceptable. I’ve been using TurboTax for over a decade but will be switching to FreeTaxUSA next year which I should have done already.
There should at least be an option to ignore the possible issue (and absolve TT of any liability of it being wrong) and let us file. I came from years of H&R just because I saw that TT had EV handled. Now I'm wondering if there isn't legal ramifications for this.
Hi all, please take a minute and submit this issue to TT's customer service. They don't see or listen or hear you from here. We need to put pressure on them as customers. Ranting here only has a limited effect.
Login to TurboTax online, scroll to the bottom and click on "give feedback". Click on software issue then copy and paste the content below:
Dear TurboTax, all your customers in this nation involved in Form 8911 have been stuck and haven't been able to e-file our returns for weeks. The issue has still not been resolved and your development team keeps pushing the estimated resolving date later and later. This is unacceptable as millions of us are not getting what we paid for. Please resolve it ASAP. This is not the right way to treat your customers and this issue is damaging your brand reputation. Please forward this thread to your development and management team:
https://ttlc.intuit.com/community/tax-credits-deductions/discussion/form-8911-line-1-error/00/3195257/highlight/false
Thanks for the advice! Just submitted the feedback like 10 times!
@AnnetteB6
It’s Feb 21 and the date has been pushed back to Feb 28. Totally unacceptable! TurboTax should start paying us interest on the delayed tax refund!