First, be sure that your version of TurboTax is updated by going to Online > Check for Updates at the top of the screen if you are using a desktop version of the program.
After creating a test case to see if the credit is calculated properly on line 29h of Form 5695, I could not replicate the situation you described and showed. The credit is being calculated for my test case.
If you find that your program is updated to the latest version and you are still having the issue, you can consider sharing a diagnostic copy of your tax file so we can take a closer look and see if there is something else causing the result you are getting. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version of TurboTax you are using in a follow-up thread.
Use these steps if you are using TurboTax Online:
- Sign in to your account and be sure you are in your tax return.
- Select Tax Tools in the menu to the left.
- Select Tools.
- Select Share my file with agent.
- A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
- Post the token number here.
If you are using a CD/downloaded version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
If you are using a Mac version of TurboTax, use these steps:
- Go to the Menu at the top of the screen and select Help.
- Then, Send Tax File to Agent.
Post the token number here.
