Why is my return still pending? (updated 3-16-21)

I initially submitted my return electronically on 2/15/21.  I didn't include the IP PIN issued to me by the IRS because I wasn't prompted by Turbo Tax to enter it and at the time I didn't know where it was supposed to be entered.  My Federal return was rejected because the PIN had not been entered and therefore, the California state return was rejected because the Federal return had not been accepted.  I then resubmitted my return the same day with the IRS IP PIN.  The Federal return was subsequently accepted but the California State return has been pending since 2/15/21.

Filed California return on 02/13/2021

 

Still says "Pending"

 

Turbo Tax stated that California will usually accept within 24-48 hours....

 

Still nothing...  California says they have no record of the return being filed. 

Same here. Filed both the Fed and CA State return on Feb 12th. The Fed return was accepted on the 13th and the State return is still pending. It is impossible to reach a live person from TurboTax to explain what the problem is. I also called the State Tax Board and they are blaming TurboTax, saying that they do not have records of my filing. Terrible customer service from TurboTax!

I just received the notification from Intuit that my state tax return was rejected; "We've identified a potential issue in your California return due to an error in our software." I followed the instructions, checked the relevant parts of my federal return, then re-calculated and resubmitted my state return. We'll see what happens. 

I have also just received a message that my CA return had an error after submitting and waiting about 5 days. Looks like you guys at TurboTax have a common error. I hope I don't have to pay again to e-file...

Ya, please let us know if you have any luck! I'll be re-submitting mine when I get home.

@darkwing777 , I did not have to pay to e-file again. 

My Virginia Efile is still sitting at 'PENDING' since 2/15/21.  Seems multiple people in various states are having the same issue.

My Federal was accepted, and after 6 days, Turbotax sends me a message saying that my California return was rejected due to an error in the software.  The e-mail advises that I should open my return, and that

"Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed."  

 

Nothing is displayed - there is no information as to how to fix the problem.  I went to my account with the CA Tax Board, and it just says the return has not been received.

 

I've generally had a decent experience with Turbotax, so it is concerning that they are not on top of these kind of errors.

 

 

According to her message, though not 100% clear, it appears that the returns didn't go directly to CA. Maybe they figured out the error already and kicked them back, so we could fix, and re-submit. They need to update their text message to say that TurbeTax rejected and not the state. 

Gabi,

  I efiled thru my PC TurboTax Deluxe subscription (not online subscription) last week, I believe on 2/9/2021.

 

My understanding:

Federal not accepting until Friday 2/12/2021, and that states will not accept a return until Federal Return is filed and accepted.

 

Federal Accepted Sat, Feb 13, 12:09 AM

Idaho Accepted Feb 15, 2021, 4:26 PM (which I believe is approx.

64 hrs, 24 minutes after Federal accepted

). 

I never received a notice of any delay or hiccups in the filing after 48 hr’s as you

noted in your post

.

California STILL PENDING

.  (which now is right

at about 137 hr’s after Federal accepted

).

I’ve received no email or notice of any kid from TurboTax, but do certainly see MANY posts of issues with TurboTax CA return delays and ALL seem to be customers such as myself who efiled to TurboTax before the 2/12/2021 date that Federal returns would begin to be accepted.

 

This would be a contradiction to your statement posted here that Turbotax will be  sending me an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted. 

At 137 hours now since Federal was accepted

, this is more than twice the 48 hour mark indicated.  I purchase this program, AND this year purchased Audit Protection due to moving states, and medical deductions itemized.  But now I’m spending more time than I would making the return manually on paper. It would be great if we could receive a better answer.

 

I have opened my PC based Turbotax Deluxe numerous times since filing and have seen 2 CA state SW Updates to the software; no change in refund numbers – but

CA STILL PENDING

.

 

In this day and age you have all our email addresses and TurboTax should be more Proactive and email update us daily, so loyal customers are not spending their time, on top of money already spent for this program trying to find out why there is a delay / problem.

 

I’ve lost count the years I’ve been a customer.  I’d appreciate accurate reasoning on what to expect, and reasonable updates from TurboTax.

 

Thank you, MAC

My 2020 New York State Return is still pending. I sent my Returns to TurboTax on Feb 1, 2021. I didn't know IRS was not opened until Feb 12, 2021. My Federal Tax Return was accepted by IRS on Feb 11, 2021, one day earlier. A week later, My NY State Return is still pending. I didn't receive any email to tell me what do I need to do next from Turbo Tax. Please Help...

I am from NY and it had been over 48 hours and no e-mail as to why it is still pending. Is there a problem with NY filings as well?  When can I expect to hear what the issue is?

@MAC61 @TakNYTaxes You've made valid points causing me to update the wording above. Thank you for your patience. 

@Stuart Please make sure your software is updated. Thanks for reporting back. 

I submit state tax return on or about Jan 31, 2021 and it is still pending and I haven't heard a word from you ??

John, I just got the same rejection, but the instructions are kind of confusing. How did you find out what the problem was...it seems the problem is with Turbo Tax.  The instructions say to update first...I can't even figure out how to do that.  Did you have to update Turbo Tax first???

Were your errors something to do with income you might have received but Turbo Tax didnt ask you about? I didnt have any of those types of income so I just refiled, but now I am wondering if I was supposed to go in and check NO or something, but there was no link to even find where that info would be within the file. Annoying that they dont really "walk you through it"!

Well, I finally went from pending to rejected this afternoon.

 

*  I logged in, it showed me a prompt stating it was a software issue/glitch.

*  It then scanned my state return again, came back with no hint to uodate and green.

*  I immediately re-E-Filed today at around 3pm.

*  It’s 6pm now, and I just received notification my state was accepted.  

 

 

I had same "error" rejection issue with my CA state return an I refiled this morning, following the email prompt, and CA still pending. In all the years prior I had acceptance within minutes of submission so looks like more of the same... :( 

My nys filing is also still pending with no explanation,  why?

Same problem here. I logged in and there was nothing to really fix. Very confused.

Nothing to fix for me, but after re-submitting it went through and accepted by 6pm today.

 

while venting on the phone today with an agent. I literally told her, I would bet money if you just rejected now, and let me re-submit now that’s after the 12th, it would likely work, and did.

 

 

Same thing happened to me with my California return. It told me there was a software error from Turbotax, and that I needed to fix the problem and resubmit. This of course doesn't make sense. I can I fix a software error from Turbotax? Anyways, I called the live support and they had no idea what was happening. We walked through the review and it said everything was fine and resubmit. So I resubmitted it. I have no idea what happened. I've used Turbotax for the last 10 years and have done pretty much everything the same.

I e-filed my Federal and state returns on 2/15 and have received no response as of 8:30 p.m. Mountain Time, 2/18.   Any suggestions, what’s next?