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New Member
posted Feb 9, 2020 8:47:01 PM

utah state return

i filed my federal return and then it says it transferred the filing info to my utah state return. when i try to efile the state return it says the filing status doesn't match the federal return and i can't efile. when i tried to review the state return, it doesn't have any entries transferred from the federal return and i have no way to edit the state return. how do i resolve this?

0 4 2017
4 Replies
New Member
Feb 9, 2020 9:13:41 PM

Having issues too, it won't let me file electronically.  AND!!  online it gives me a return, but when i installed from my disc, the purchased version gave me a return of $0

I'm wondering if there's a bug in the Utah State Tax

Expert Alumni
Feb 10, 2020 12:56:24 PM

First, on the outside chance that you do not need to file a Utah return, click here for who must file Utah TC-40.

 

Second, I recommend going through a systems check and program update.

  • Start by closing and re-opening the program
  • Check that your device meets system requirements. (If it does not, I recommend trying on another device. If you are using the Desktop version, the CD can be downloaded on up to 5 devices.)
  • Update the program and clear the cache & cookies
    • For Onlinefollow these steps:
      • Sign out of TurboTax
      • Clear cache & cookies, which in general is done by holding down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
      • Close your browser window
      • Re-open TurboTax, preferably in Chrome
    • For Desktop, if the state is not populating, I recommend doing a manual update and then re-downloading the State for Windowsfor Mac

New Member
Feb 10, 2020 1:11:57 PM

Had the same issue.  It was due to TT stating I was not a full year resident.  To correct it, I did the following:

 

Clicked on Forms.

Chose Info Worksheet, under Utah Inividual

Clicked the checkbox for full year resident in Part II - Resident Status.

 

You can then click Step-by-step to go back.

New Member
Mar 11, 2020 8:52:32 PM

I'm having the same problem.