Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 2, 2026 6:02:30 AM

State taxes

My state won't file! It keeps taking me back to the order summary. I've talked to at least 4 different people over the phone each one says turbo tax is aware of the situation and fixing it. Well it's been like 2 weeks,  still nothing! When are you all going to get this issue resolved turbo tax!? 

0 4 660
4 Replies
Employee Tax Expert
Feb 4, 2026 1:39:22 PM

Thank you for reporting your experience. We are currently investigating the issue and will provide updates as soon as possible.

New Member
Feb 5, 2026 5:46:27 AM

The issue still hasn't been resolved. I keep getting looped back to the ready to file screen , it will not let me past the order summary. And I can't get a straight answer after talking to at least 5 different representatives.

Employee Tax Expert
Feb 5, 2026 5:49:19 AM

As I said yesterday, we are currently investigating this issue and will provide updates as soon as we have them.

New Member
Feb 5, 2026 6:07:29 AM

Hopefully it won't take another 2 weeks to get the issue resolved. I'd like to file my state taxes .